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Make Room For The Solo Travelers
By Gina Greenlee
The Hartford Courant
June 3, 2003
As a traveler who has visited all seven continents mostly
solo, I've had much experience with the single supplement, the
fee that travel operators charge to compensate for what they
consider "lost" revenue for double-occupancy-rated tour packages.
This fee can range from $150 to $1,000 per traveler depending on
group size, trip itinerary and the negotiating power of the
company.
Inherent to the double-occupancy-rated business model is the
assumption that humans always travel in pairs. The single
supplement is a "minus one" paradigm that perceives solo travel
as a default rather than a choice. It penalizes the traveler for
being companion-free when instead - given the burgeoning solo
travel market - it should be rewarding these "plus ones" for
fueling the industry.
According to the Travel Industry Association of America, 34.8
million adults have taken a vacation alone in the past three
years. Many solo travelers enjoy the freedom of embracing the
world on their own terms, and a sizable number of adults are no
longer putting their wanderlust on hold in the absence of a
travel companion.
For the record, solo is not synonymous with single, as in
marital or companionship status. Many travelers who are happily
married or partnered, travel solo for a variety of reasons. Of
the 10 solo travelers on my eight-day hiking trip of the Grand
Canyon, seven were married or had partners and one had dependent
children. Smart companies have recognized this trend and are
positioning themselves as "solo-friendly." Included among their
policies is dampening the sting of the single supplement.
Some large, well-established operators have the clout to offer
a limited number of single rooms on some of their tours. Solo
travel networks are also using their negotiating power to offer
low or no single supplements to their members. This is a good
start. But what is required is a wholesale restructuring of the
erroneous assumptions that underlie the travel industry's pricing
models.
In his "Budget Travel" online, Arthur Frommer wrote that the
single supplement "can't be overcome; it is part of the economics
of hotel-keeping or cruise-operating that most rooms and cabins
are capable of being occupied by two persons." I disagree. If
architects can learn to design women's public restrooms with more
stalls, they can also learn to design hotels with more single
rooms.
The solution, says Frommer, is for solo travelers to bargain,
"to be conscious of their right to request a better price, and to
'shop around' until such a rate is secured." That works when one
is traveling solo and independently vs. with a group tour. My
experience has been that hotels don't charge double-occupancy
rates for a solo traveler when that traveler books it directly,
even if the room is built for two. Rather, most offer
single-occupancy rates for solo travelers.
Yet, independent, solo travel can be one woman's joyful
flexibility and another woman's logistical nightmare. Chief among
the advantages of traveling solo within a group is the pleasure
of simply showing up. And it is largely when solo travelers seek
the same group advantages that people traveling in pairs enjoy
that we are assessed 40 percent to 100 percent on the cost of
double-occupancy rates.
Solo travelers have done enough of the heavy lifting. We have
paid the dreaded single supplement. Or we have relinquished our
privacy to room with strangers to avoid it. We have booked trips
half a year in advance just to snag one of the handfuls of single
rooms that some operators offer at no additional cost. And in
some cases, we've been willing to share accommodations only to
discover that when our assigned roomie cancels at the last
minute, the single supplement is ours to pay once more.
Rather than ignore the consumer power of 34.8 million adults,
the travel industry must adjust its financial assumptions to
better reflect this market reality, especially because the number
of solo travelers is expected to rise.
Because humans travel not only in pairs and clans but also
solo, pricing a percentage of each tour based on single occupancy
is an economic model that makes better sense than requiring one
traveler to supplement the cost of a spreadsheet-fabricated
companion.
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